Shipping policy

Shipping Policy

Where we deliver

We deliver throughout New Zealand. Large and fragile items travel with specialist freight carriers chosen for careful handling.

Delivery cost

Freight is calculated at checkout, based on the size of your order and where it's going. For a quote before you order, contact us.

Lead times

Lead times depend on the product and whether it's in stock. Some products are made to order or on backorder. We'll confirm your expected delivery when we confirm your order.

Delivery details

Out-of-town deliveries are generally to ground level only. They don't include installation, assembly or rubbish removal unless that's agreed in advance. If your site has stairs, restricted access or other special requirements, tell us before you order so we can plan the delivery.

Islands and remote addresses

Deliveries to islands, including Waiheke, Great Barrier, Kawau, Stewart and the Chatham Islands, and to some remote rural addresses, can cost extra. Any freight promotion may exclude them. We'll contact you before processing if your address needs extra freight.

Checking your delivery

Please inspect your order when it arrives and tell us about any damage as soon as possible, ideally with photos.

Contact

sales@nakedflame.nz · 0800 468 836 · 72 Barrys Point Road, Takapuna, Auckland 0622