FAQs
Are Bio Fuel Fires Safe?
Bioethanol fires are designed for safe use when installed, fuelled and operated in accordance with the manufacturer's instructions. As with any open flame, correct clearances, approved fuel, careful refilling and appropriate supervision are essential.
Will my Naked Flame fire heat my room?
Yes. Bioethanol fireplaces produce real radiant and convective heat, although performance varies by burner size, room size and installation. Check the heat output information for the model you are considering and see our Technical Specs.
Does Bio Fuel smell?
High-quality bioethanol is designed to burn cleanly and generally produces very little odour during normal operation. Always use the fuel specified by the fireplace manufacturer and follow ventilation and operating instructions.
Are we able to see one working before we commit to a purchase?
Yes. We are based in Takapuna on Auckland's North Shore and are happy to demonstrate selected fireplaces so you can see the flame and operation before purchasing. Contact us to arrange a visit.
Can a Naked Flame fire replace an existing fireplace?
In many installations, a bioethanol fireplace insert can provide a practical way to reuse an existing fireplace opening without relying on an operational chimney. The suitability of a model depends on the fireplace, clearances and manufacturer requirements. Explore our EcoSmart fireplace inserts and Planika fireplace inserts.
Can you extinguish the fire before all the fuel has burnt?
This depends on the burner. Many manual bioethanol burners can be extinguished using their supplied shut-off tool, while automatic burners use their own control system. Always follow the instructions for your specific fireplace.
How do you light the fire?
Lighting methods vary by model. Manual burners are lit according to the supplied operating instructions, while automatic burners use their electronic control system. Browse fireplace accessories for compatible tools and parts.
Are Naked Flame Fires easy to install?
Installation requirements vary by fireplace type. Freestanding and tabletop models can be relatively straightforward, while wall-mounted fireplaces, burner inserts and fireboxes require the clearances and construction details specified by the manufacturer. If you are unsure, use a suitably qualified installer.
Can I clean my Naked Flame fire?
Yes. Allow the fireplace to cool completely before cleaning and follow the manufacturer's care instructions for the specific finish, glass and burner components.
Where can I buy more Bio Fuel?
We sell bioethanol fireplace fuel for compatible fires. Browse our ethanol fuel collection for current pack sizes, collection and delivery options.
How long will my burner run for?
Burn time depends on the burner capacity, flame setting, fuel and operating conditions. Refer to the specifications for your chosen model for the manufacturer's expected burn-time range.
Are there any downsides to Bio Fuel Fires?
Bioethanol fireplaces offer real flames without a traditional wood-fire flue, but they are not the right solution for every project. Heat output, fuel storage, operating cost, clearances and ventilation requirements should all be considered. Compare the specifications and installation requirements of each model, and contact our team if you would like help choosing between bioethanol, gas, wood or electric options.