NZ’s BioFuel Fire Experts 0800 4 688 366

Frequently Asked Questions

Are Bio Fuel Fires Safe?

Yes. Absolutely, as long as instructions are followed and care is taken then they are 100% safe. The fuel sits in a patented ceramic fibre so even if they are tipped over, no fuel will spill out (as long as it’s not over filled).

Will my Naked Flame fire heat my room?

Yes it will, but as these fires are non powered like a heat pump for example, the heat will rise as opposed to being pushed around the room. For heat output ratings see the product description guide next to the fire you are interested in and check out our our Heating Guide.

Does Bio Fuel smell?

No. One of the best things about Naked Flame fires is that whether the fuel is burning or not, it will not smell or leave any odour or lingering smell or even smoke. Brilliant.

Why are Naked Flame fires cheaper than some others?

Naked Flame are passionate believers in the flueless option of fire in New Zealand, so why make them only affordable to a few? They are a great product with a lot of potential, and for anyone thinking of a fire, I believe they stack up better than any other fireplace on the market for their price and flexibility of not requiring a flue. We source the Naked Flame range from Germany, the Vauni range from Sweden, and the Decoflame range from Denmark, so lower prices do not mean lower quality, it more means we aren’t being greedy. 

Are we able to see one working before we commit to a purchase?

Yes. Absolutely. We are based in Takapuna on Auckland’s north shore, and are more than happy to demonstrate a fire to show you exactly what to expect when considering a BioFuel fire as an option. The shop is open from 10am to 4pm Tuesday to Sunday, and outside of these hours by arrangement. 

Can a Naked Flame fire replace an existing Fireplace?

Yes, and we don’t even care if your chimney is not fit for purpose. Our Naked Flame fires do not need to be vented or flue’d with a chimney. There are purpose made inserts or you can choose a free standing fireplace to sit in front of your old one. Check Naked Flame Fires.

Can you extinguish the fire before all the fuel has burnt?

Yes, simply shut the cover with the tool supplied and the fire is starved of oxygen and extinguished. No dangerous burning embers that can fall onto your carpet while you sleep.

How do you light the fire?

We supply a lighter with each fire sold. These can also be purchased in Accessories.

Are Naked Flame Fires easy to install?

Yes, the Free Standing or Table top models are ready to use straight from the box. The wall mounted series come with a mounting kit and wall brackets, so is similar to hanging a picture (if you are not confident in mounting these yourself then please seek a builder or professional handyman. The fireplace inserts do sometimes require more time to install but this can vary dependant on the existing space and old fireplace.

Can I clean my Naked Flame fire?

Yes absolutely. As long as it has cooled down, then a soft cloth with a good liquid stainless steel cleaner from the supermarket or hardware store will be fine.

Where can I buy more Bio Fuel?

We do sell Bio Fuel that can be collected from our warehouse in either 5L, 20L, or 205L quantities. Bio Fuel is generally available country wide so if you can’t find a local supplier, let us know and we can help or send some to you. We sell it at $3 per litre but this is for the fuel only.

How long will my burner run for?

This depends on the size of the burner but as an indication, the 1.5l burner lasts from 4.5 to 6 hours. The larger burners can last more than 8 hours continuous on a single fill. Depending on the wind circulating the room, the oxygen can feed the flame and make it larger thus burning more fuel. A still calm room will burn less fuel.

Are there any downsides to Bio Fuel Fires?

Not really. Being honest, the amount of Co2 discharged from a 1.5l burner is equivalent to that of the human breath! they do consume oxygen as does any fire, and they do produce a small amount of water vapour. Yes they do need to be used in a vented room if its smaller than 70m2.