Naked Flame is a Brand Name and division of Design Concepts NZ Ltd.
We at Design Concepts / Naked Flame do offer a full Money back 3 year Guarantee on any faulty product (excluding return freight costs).
Money will only be refunded once we receive the item being returned back.
Contact must also be made within 7 days or receiving the product if you are not 100% satisfied for any reason due to a damage or faulty goods issue.
Any items specially ordered in for a customer can not be returned, unless they are willing to forfeit any freight costs incurred.
We do have the right to replace parts at our cost if anything seems to be missing from your order or a small part is damaged and can be replaced.
If it is evident that there has been intentional damage, accidental damage, abuse or negligence in any way on your part then please contact us as we will not replace the item for free, but as an existing customer we will try and help with a reduced cost of replacement.
Disclaimer - We at Design Concepts / Naked Flame do not hold any responsibility for any damage caused to property or person due to the use of these products.
We have tested them thoroughly and believe them to be 100% safe, but fire is fire and can burn and cause damage and harm if not treated responsibly.
By purchasing any product off us you understand that it is your responsibility to ensure safe use, and to ensure the safety of yourself and others using the fires or that are near an open flame. Bio Fuel is a flammable liquid and must be treated as such.
Manufacturers installation instructions and guidelines must be strictly adhered to or warranty could be void. Manufacturers warranties will apply dependant on the product purchased.
We are a friendly bunch of people that will always go above and beyond to satisfy every customer, we just ask that you share the love of Naked Flame Fires and enjoy them for many years to come.